This ought to hit home for most of you. Customer Support Call Centers! Just where the heck are they?

Well, I had an interesting experience today with Belkin’s out-sourced call center(s). First, the fella answering the phone (each time a different person) claimed to be “Ken” from Virginia. Ken, huh? From Virginia? Suuurrree he is. Odd accent they have in Virginia these days. Almost has a middle-eastern twang to it.

Well, aside from this guy outright lying to me about his whereabouts, he proceeds to ask me questions straight from his script (err, book maybe) that have no relevance to my issue (the darn usb adapter refuses to work without having to repeatedly uninstall it and then reinstall it again) of continually having little to no internet access. more…