This particular page is about locating help for when your site, email or something else goes on the fritz with your web site.

Face it, this is an electronic age and as such things can go south fast. From a routing connection located who knows where to a glitch at your ISP (Internet Service Provider) to a re-boot at your hosting provider…anything can and will happen. Usually not at the most opportune time either.

First, lets go over a couple things terminology wise.
Your ISP is NOT your hosting provider. This would be a common misunderstanding. Your ISP is your Internet Service Provider who creates the connection for you to access the internet. They have nothing to do with your hosting provider.

Your hosting provider is the company you utilize to “host” your website, email, databases, etc. so that others on the internet can access them too. Whether it’s your online business or a personal site, your hosting provider is the one that keeps everything together for you on your account.

Now, keeping all this in mind, the way the two entities work together is usually pretty good. You pay your ISP for a connection to the internet. You pay your hosting provider to store your web site so that you and others may access it. If all goes as planned (which it usually does) life is grand. But, when it doesn’t…what to do?

This is where a little investigative creativity comes into play. more…